The major new features of this book as compared to Implementing Quality
include:
● Review of new trends such as Digital Six Sigma
● Force Field Diagram in Chapter 7
● TRIZ in Chapter 6
● Lean Thinking in Chapter 10
● Introduction to basic statistics in Appendix 2.
This book is about a practical guide to tools and techniques which are
necessary in the implementation of all kinds of quality programmes at
whatever level or under any banner these may be pursued, such as Continuous
Improvement, TQM, BPR, Six Sigma, Lean Enterprise, Lean Sigma, FIT
SIGMA™, to name a few.
The approach of the text focuses on the clear definition, description and
application of each tool or technique underpinned by numerical or practical
examples. Selective worked-out examples in the text would help readers with
some grounding in real metrics which they can subsequently apply in their
own organisation.
The text covers an implementation programme to demonstrate how to put
the pieces of tools and techniques together. A differentiating feature of the
approach is the end-of-chapter questions and exercises to help both directed
and self-assessed learning.
The case studies at the end and the text address both services and manufacturing
and provide a broad and practical perspective in four parts:
● Part 1: The Foundations of Quality . Deals with some of the fundamentals
and the perception of quality which varies significantly depending on the
type of industry, economy and culture.
● Part 2: Tools . Provides the definition, application, examples and training
requirements of tools. It contains five chapters structured in the sequence
of probable tools used in DMAIC.
● Part 3: Techniques . Gives complete coverage of advanced quantitative techniques
and team based qualitative techniques supported by examples, training
requirements, benefits and pitfalls.
● Part 4: Implementation . This part provides a step-by-step approach of
making it happen in all types of organisation. Case studies are included to
offer a practical insight of their applications.