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2013-07-06

1、 Bienstock,Mentzer,BirdMeasuring Physical Distribution Servsce Quality.Journal of the Aeade myMarketing Seience,1997,25(4):31一44.


2、  Elliot.R , Joseph P B, Physieal DistributionService Quality in Internet Retailing:Service Pricing,Transaetion Attributes,andFirm Attributes.Journal of Operations Management,2004,21(6):651一672.


3、Mentzer,Gomes,KraPfel,PhysicalDistribution Serviee: A Fundamental Marketing Concept? Journal of the Aeade myof Marketing Seience,1989,17(4):53一62.


4、 Mentzer J T,Flint D J, KentJ,LogistiesService Quality as a Segment-Customized Process..Journal of Marking,2001,13.

Miller JA:Studying Satisfaction,Modifying Models,Eliciting Expectations,PosingProblems,and Marketing Meaningful

Measurements[c].In:Hunt HK. Conceptualizationand Measurements of customer Satisfaction and Dissatisfaction.ReportNO.77-103(5),Cambridge , Massachusetts: Marketing Seience Insititute,1977,77.


5、  Millen R, Sohal A, Moss S. Quality managementin the logistics function: an empirical study[J].The International Journal ofQuality & Reliability Management, 1999,16(2): 166- 80.


6、Parasuraman A,Zeithaml V,BerryL L.Reassessment of Expectations as a Comparison Standard in Measuring ServiceQuality: Implieations for Future Researeh Journal of Marketing,1994,5,112.


7、Parasuraman A, Zeithaml V,BerryL L. A Conceptual Model of Service Quality and Its Implieations for FutureReseareh Journal of Marketing, 1985,49(3):41一50.


8、Perrault W D, Russ F. Physieal DisributionService:Neglected Aspect Of Marketing Management.MSU BusinessTopies,1974,22(2):37一45.


9、 Saura I G, France’s D S, Contrí G D, et al.Logistics service quality: a new way to loyalty[J]. Industrial Management &Data Systems, 2008,108(5): 650- 668.


10、Su Q,Song Y,LiZ,et al.The impact of supply chain relationship quality on cooperativestrategy. Journal of Purchasing and Supply Management,2008,14(4):263-374


11、Mentzer JT,GomesR,KrapfelRE. Physical distribution service: a fundamental marketing concept [J].Journal of the Academy of Marketing Science,1989,17(1):53 ~62.


Mentzer JT,FlintDJ,Hult GTM. Logistics service quality as a segment-customisedprocess [J].Journal of  Marketing,2001,65(4):82 ~104.


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2013-7-6 22:32:57
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Physical Distribution Service.pdf

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