【作者(必填)】Gregory Spitz1, Janice Pepper2, Varoti Chakravarti2, Thomas Adler1, Frances Niles1

【文题(必填)】USING A WEB-BASED LONGITUDINAL PANEL TO MEASURE CUSTOMER SATISFACTION

【年份(必填)】2004

【全文链接或数据库名称(选填)】Transportation Research Record

[size=0.9em]Issue Number: 1887
Publisher: Transportation Research Board
ISSN: 0361-1981

http://trb.metapress.com/content/hl782365k0006773/?genre=article&id=doi%3a10.3141%2f1887-19