【作者(必填)】Ute Krueger, Katja Schimmelpfeng

【文题(必填)】Characteristics of service requests and service processes of fire and rescue service dispatch centers

【年份(必填)】2013

【全文链接或数据库名称(选填)】http://link.springer.com/article/10.1007/s10729-012-9207-x#