介绍了知识管理建模的方法、步骤、逻辑，以及相关实例，可谓深入浅出，值得研读。
1、Managing Knowledge—One Step Up on the Information Chain

2、Pursuing the Elusive Knowledge Management Model

3、Developing a Knowledge Management Strategy and Model


4、Defining Initial Issues and Scope


5、Identifying Knowledge Issues


6、Defining Roles While Defining Direction


7、Creating a Knowledge Model


8、Sharing the Knowledge Management Concept