【作者(必填)】Theoharakis, Vasilis; Sajtos, Laszlo; Hooley, Graham.

【文题(必填)】The strategic role of relational capabilities in the business-to-business service profit chain.

【年份(必填)】 Industrial Marketing Management. Nov2009, Vol. 38 Issue 8, p914-924. 11p.

【全文链接或数据库名称(选填)】http://www.sciencedirect.com/sci ... i/S0019850109001370