【作者(必填)】Carolyn M. Axtella, Sharon K. Parkera, David Holmana & Peter Totterdella

【文题(必填)】enhancing customer service: perspective taking in a call centre

【年份(必填)】2007,16(2):141-168

【全文链接或数据库名称(选填)】http://www.tandfonline.com/doi/abs/10.1080/13594320600989583