绩效测量指导书 Guidebook for Performance Measurement

Introduction 5
Chapter 1
What Do We Mean By “Performance Measurement?” 9
What is a performance measure, exactly? 11
Then what is a performance standard? 12
How do other performance assessment activities relate to
performance measurement? 13
Performance measurement is an aspect of performance management
Performance measurement is an aspect of program evaluation
Performance measurement might be referred to as performance
monitoring or performance auditing
Performance measurement is not... 15
Chapter 2
Performance Measurement In Public Health 17
Are we unique? 17
Diverse services provided directly to diverse constituents with diverse
health concerns 17
Core functions and essential public health services 19
Healthy people 2000 and 2010 21
Chapter 3
Why Do Performance Measurement? 25
Seven good reasons to conduct performance measurement 25
Is performance budgeting an eighth good reason? 34
Reasons to hesitate before taking on performance measurement 36
Chapter 4
Key Components In Developing An Effective Performance
Measurement Process 41
Incorporate stakeholder input 41
Promote top leadership support 47
Create a mission, long-term goals, and objectives 50
Formulate short-term goals 57
Devise a simple, manageable approach 57
Provide technical assistance 67
Chapter 5
A Few Words About Reporting Results 71
Provide context 73
Create clear, easy-to-read, understandable report designs 74
Determine reporting frequency 77
Offer staff training 77
Glossary 81