【作者(必填)】Anna S. Mattila1

【文题(必填)】The Impact of Relationship Type on Customer Loyalty in a Context of Service Failures【年份(必填)】2001 vol. 4 no. 2 91-101
【全文链接或数据库名称(选填)】http://jsr.sagepub.com/content/4/2/91.abstract