The Top 10 Global Retail Banks
Executive Summary 12
The global retail banking landscape in 2005 12
Best-practice company analysis: Citigroup 13
Best-practice company analysis: Fortis 14
Best-practice company analysis: Crédit Agricole 14
Best-practice company analysis: HSBC 15
Best-practice company analysis: Deutsche Bank 16
Best-practice company analysis: BNP Paribas 16
Best-practice company analysis: Royal Bank of Scotland 17
Best-practice company analysis: Barclays Bank 17
Best-practice company analysis: Credit Suisse 18
Best-practice company analysis: Bank of America 19
Chapter 1 Introduction 22
Report structure 22
Assessing the major influencers in global banking 22
Introducing the top 10 global banks 22
Chapter 2 The Global Retail Banking
Landscape in 2005 26
Summary  26
Introduction 27
China  27
Central and Eastern Europe 28
Mergers and acquisitions in retail banking 31
2005: entering a new M&A era 33
Best-practice company analysis: Credit Suisse 18
Best-practice company analysis: Bank of America 19
Chapter 1 Introduction 22
Report structure 22
Assessing the major influencers in global banking 22
Introducing the top 10 global banks 22
Chapter 2 The Global Retail Banking
Landscape in 2005 26
Summary  26
Introduction 27
China  27
Central and Eastern Europe 28
Mergers and acquisitions in retail banking 31
2005: entering a new M&A era 33
Global M&A in 2004 35
Will we witness a new wave of M&A, both domestic and cross-
border? 36
Basel II overview 37
Chapter 3 Best-Practice Company Analysis:
Citibank 42
Summary  42
Citibank overview 43
The Citibank timeline 43
Financial analysis of Citigroup 44
Financial ratios for Citigroup 45
SWOT analysis of Citibank 46
Strengths  46
Weaknesses  47
Opportunities 47
Threats  48
Analysis of Citigroup in 2004 49
Chapter 4 Best-Practice Company Analysis:
Fortis 52
Summary  52
Fortis overview 53
The Fortis timeline 54
Financial analysis of Fortis 55
Financial ratios for Fortis 55
SWOT analysis of Fortis 56
Strengths  56
Weaknesses  57
Opportunities 57
Threats  58
Analysis of Fortis in 2004 58
Chapter 5 Best-Practice Company Analysis:
Crédit Agricole 60
Summary  60
Crédit Agricole overview 61
The Crédit Agricole timeline 62
Financial analysis of Crédit Agricole 63
Financial ratios for Crédit Agricole 63
SWOT analysis of Crédit Agricole 64
Strengths  64
Weaknesses  65
Opportunities 65
Threats  66
Analysis of Crédit Agricole in 2004 66
Chapter 6 Best-Practice Company Analysis:
HSBC 68
Summary  68
HSBC overview 69
The HSBC timeline 70
Financial analysis of HSBC 71
Financial ratios for HSBC 71
SWOT analysis of HSBC 72
Strengths  73
Weaknesses  74
Opportunities 74
Threats  75
Analysis of HSBC in 2004 76
Chapter 7 Best-Practice Company Analysis:
Deutsche Bank 79
Summary  79
Deutsche Bank overview 80
The Deutsche Bank timeline 81
Financial analysis of Deutsche Bank 82
Financial ratios for Deutsche Bank 82
SWOT analysis 83
Strengths  83
Weaknesses  84
Opportunities 84
Threats  85
Analysis of Deutsche Bank in 2004 85
Chapter 8 Best-Practice Company Analysis:
BNP Paribas 88
Summary  88
BNP Paribas overview 89
The BNP Paribas timeline 90
Financial analysis of BNP Paribas 91
Financial ratios for BNP Paribas 92
SWOT analysis 93
Strengths  93
Weaknesses  94
Opportunities 94
Threats  95
Analysis of BNP Paribas in 2004 95
Chapter 9 Best-Practice Company Analysis:
Royal Bank of Scotland 98
Summary  98
The Royal Bank of Scotland overview 99
The Royal Bank of Scotland timeline 100
Financial analysis of the Royal Bank of Scotland 102
Financial ratios for Royal Bank of Scotland 102
SWOT analysis 103
Strengths  104
Weaknesses 104
Opportunities 105
Threats  105
Analysis of the Royal Bank of Scotland in 2004 106
Chapter 10 Best-Practice Company Analysis:
Barclays Bank 108
Summary  108
Barclays overview 109
The Barclays Bank timeline 111
Financial analysis of Barclays Bank 112
Financial ratios for Barclays Bank 112
SWOT analysis 113
Strengths  114
Weaknesses 114
Opportunities 115
Threats  115
Analysis of Barclays in 2004 116
Chapter 11 Best-Practice Company Analysis:
Credit Suisse 118
Summary  118
Credit Suisse overview 119
The Credit Suisse timeline 119
Financial analysis of Credit Suisse 121
Financial ratios for Credit Suisse 121
SWOT analysis 122
Strengths  122
Weaknesses 123
Opportunities 123
Threats  124
Analysis of Credit Suisse in 2004 124
Chapter 12 Best-Practice Company Analysis:
Bank of America 128
Summary  128
Bank of America overview 129
The Bank of America timeline 131
Financial analysis of Bank of America 132
Financial ratios for Bank of America 132
SWOT analysis 133
Strengths  133
Weaknesses 134
Opportunities 134
Threats  135
Analysis of Bank of America in 2004 136
Chapter 13 Appendix 140
Definitions  140
Index  143
Figure 2.1: Composition of household assets, CEE 3 versus Euro region 30
Figure 2.2: FTSE 100 Performance 32
Figure 3.3: SWOT analysis of Citibank 46
Figure 4.4: SWOT analysis of Fortis 56
Figure 5.5: SWOT analysis of Crédit Agricole 64
Figure 6.6: SWOT analysis of HSBC 72
Figure 7.7: SWOT analysis of Deutsche Bank 83
Figure 8.8: SWOT analysis of BNP Paribas 93
Figure 9.9: SWOT analysis of the Royal Bank of Scotland 103
Figure 10.10: SWOT analysis of Barclays Bank 113
Figure 11.11: SWOT analysis of Credit Suisse 122
Figure 12.12: SWOT analysis of Bank of America 133
 Table 1.1: Top 10 global banks, by revenue income in 2003 23
Table 2.2: The top 10 foreign banks in Central and Eastern Europe 29
Table 2.3: Leading U.S. bank M&A deals 34
Table 3.4: Financial ratios for Citigroup 45
Table 4.5: Financial ratios for Fortis 55
Table 5.6: Financial ratios for Crédit Agricole 63
Table 6.7: Financial ratios for HSBC 71
Table 7.8: Financial ratios for Deutsche Bank 82
Table 8.9: Financial ratios for BNP Paribas 92
Table 9.10: Financial ratios for Royal Bank of Scotland 102
Table 10.11: Financial ratios for Barclays Bank 112
Table 11.12: Financial ratios for Credit Suisse 121
Table 12.13: Financial ratios for Bank of America 132