【作者(必填)】 Stein, Alex D.; Smith, Michael F.; Lancioni, Richard A.

【文题(必填)】The development and diffusion of customer relationship management (CRM) intelligence in business-to-business environments

【年份(必填)】 Industrial Marketing Management. Aug2013, Vol. 42 Issue 6, p855-861. 7p

【全文链接或数据库名称(选填)】http://www.sciencedirect.com/sci ... i/S0019850113001223