【题 名】： Identifying e-Service Potential from Business Process Models: A Theory Nexus Approach
【作 者】： Daniel Beverungen, Ralf Knackstedt and Axel Winkelman
【期刊、会议、单位名称】：e-Service Journal
【年, 卷(期), 起止页码】：Vol. 8, No. 1, Services 2.0.1: Advanced Thinking on the Nature of IT Services (Fall 2011), pp. 45-83
【全文链接】：http://www.jstor.org/discover/10 ... ;sid=21103219072733