Process management has been widely spread among Chinese manufacturing companies for long time (but usually not well implemented). Service sector? not at all!

what's effects does process management project brings？what‘s tools does it use？

what's effects does process management project brings？what‘s tools does it use？

Process management brings benefit to organization in terms of quality, cost and delivery. However, I suggest read some books to get more details. Two well-accepted process management approaches are Lean and Six Sigma. I am sure any book from these two approaches can give you details about the tools.

thanks for u suggestions