Purpose – This paper seeks to provide business process redesign (BPR) practitioners and academics
with insight into the most popular heuristics to derive improved process designs.
Design/methodology/approach – An online survey was carried out in the years 2003-2004 among
a wide range of experienced BPR practitioners in the UK and The Netherlands.
Findings – The survey indicates that this “top ten” of best practices is indeed extensively used in
practice. Moreover, indications for their business impact have been collected and classified.
Research limitations/implications – The authors’ estimations of best practices effectiveness
differed from feedback obtained from respondents, possibly caused by the design of the survey
instrument. This is food for further research.
Practical implications – The presented framework can be used by practitioners to keep the various
aspects of a redesign in perspective. The presented list of BPR best practices is directly applicable to
derive new process designs.
Originality/value – This paper addresses the subject of process redesign, rather than the more
popular subject of process reengineering. As such, it fills in part an existing gap in knowledge.

[此贴子已经被作者于2008-2-16 20:35:50编辑过]