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[1]篇名：Linking service climate and customer perceptions of service quality: test of a causal model

期刊：Journal of Applied Psychology; Apr98, Vol. 83 Issue 2

作者：Schneider,Benjamin; White,Suan S; Paul,Michelle C 

电子链接：http://web.ebscohost.com/bsi/resultsadvanced?vid=3&hid=12&sid=676dda8c-7fc2-42d8-961d-0ea9568992d9%40sessionmgr9

[2]篇名：Manager personality, Manager service quality orientation, and service climate: test of a model

期刊：Journal of Applied Psychology; Nov2007, Vol. 92 Issue 6

作者：Salvaggio,Amy Nicole; Schneider,Benjamin; Nishii,Lisa H; Mayer,David M; Ramesh,Anuradha; Lyon,Julie S

电子链接：http://web.ebscohost.com/bsi/resultsadvanced?vid=6&hid=12&sid=676dda8c-7fc2-42d8-961d-0ea9568992d9%40sessionmgr9

[3]篇名：Effect of service climate on service quality: an integrative model

期刊：International Journal of Services Technology&Management;2007, Vol. 8 Issue 2/3

作者：Gupta,Amit; Gannon,Martin J

电子链接：http://web.ebscohost.com/bsi/resultsadvanced?vid=6&hid=12&sid=676dda8c-7fc2-42d8-961d-0ea9568992d9%40sessionmgr9