【作者(必填)】 Haluk Demirkan,James C. Spohrer,Vikas Krishna
【文题(必填)】The Science of Service Systems
【年份(必填)】2011
【全文链接或数据库名称(选填)】http://link.springer.com/book/10.1007/978-1-4419-8270-4

【作者(必填)】Macaulay, L.A., Miles, I., Wilby, J., Tan, Y.L., Zhao, L.,
【文题(必填)】Case Studies in Service Innovation
【年份(必填)】2012
【全文链接或数据库名称(选填)】http://www.springer.com/business ... k/978-1-4614-1971-6