<li class="title">Customer Satisfaction, Market Share, and Profitability: Findings from Sweden </li><li class="author">Eugene W. Anderson, Claes Fornell and Donald R. Lehmann </li><li class="sourceInfo"><cite>Journal of Marketing</cite>, Vol. 58, No. 3 (Jul., 1994), pp. 53-66 &nbsp;&nbsp;(article consists of 14 pages) </li><li class="sourceInfo"><a href="http://www.jstor.org/pss/1252310">http://www.jstor.org/pss/1252310</a></li><p class="sourceInfo">文献如下链接</p>

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