[篇名]Winning the service game

[期刊]Harvard Business School Press Books;Jan1995, p1, 320p

[作者]Schneider, Benjamin; Bowen,David E

[电子链接]http://web.ebscohost.com/bsi/resultsadvanced?vid=3&hid=106&sid=48c4fb62-4d00-4501-9ce6-e6496818b958%40sessionmgr107