<P><STRONG>1.</STRONG>[篇名]Effect of service climate on service quality:an integrative model</P>
<P>[期刊]International Journal of Services Technology &amp;Management;2007, Vol. 8 Issue 2/3, p174-187</P>
<P>[作者]Gupta,Amit; Gannon,Martin J</P>
<P>[电子链接]http://web.ebscohost.com/bsi/resultsadvanced?vid=7&amp;hid=21&amp;sid=3576292d-fcd0-49a5-bb47-c9207ea16763%40sessionmgr9</P>
<P><STRONG>2.</STRONG>[篇名]The Climate for Service</P>
<P>[期刊]Journal of Relationship Marketing;2006年5卷2期</P>
<P>[作者]Schneider, Benjamin Macey, William ;Young, Scott</P>
<P>[电子链接]http://ccc.calis.edu.cn/result.php?p=2&amp;op=simple&amp;at=service%20climate&amp;pos=0&amp;from=0&amp;per=20&amp;max=62</P>
<P align=right><FONT color=#000066>[此贴子已经被作者于2008-6-21 13:31:33编辑过]</FONT></P>