Business Process Management (BPM) has become a widely adopted management approach, prompting significant investments by private and public companies since 2000. Since neither the concept of BPM nor the factors leading to successful BPM initiatives are grounded in theory and also lack empirical support, Tahvo Hyötyläinen explores what business value BPM and BPM Systems can cause and how they can bring about improved firm performance. The author’s main implication is to show how to enhance the probability of success with BPM and its Systems. His research also adds to the understanding on how to increase customer-centricity –an empirically supported yet less studied direction of BPM.



Series: Advances in Information Systems and Business Engineering
Paperback: 220 pages
Publisher: Springer Gabler; 2015 edition (October 14, 2014)
Language: English
ISBN-10: 3658074698
ISBN-13: 978-3658074692
Product Dimensions: 5.8 x 0.6 x 8.3 inches
Shipping Weight: 9.1 ounces
http://www.amazon.com/Improved-Performance-Business-Process-Management/dp/3658074698/ref=sr_1_1_twi_1?ie=UTF8&qid=1415782226&sr=8-1&keywords=Steps+to+Improved+Firm+Performance+with+Business+Process+Management%3A+Adding+Business+Value+with+Business+Process+Management+and+its+Systems