Bank outlet networks will remain critical to banks’ efforts to deepen customer relations and raise profitability, though online banking may offer greater convenience. To improve the process effectiveness, Chinese banks must reduce the amount of back-office processing done in the outlets. Also, each outlet must be analysed to determine its optimal format and location.

14 Pages

Language:English

Issued by:BCG

Bank outlet networks will remain critical to banks’ efforts to deepen customer relations and raise profitability, though online banking may offer greater convenience. To improve the process effectiveness, Chinese banks must reduce the amount of back-office processing done in the outlets. Also, each outlet must be analysed to determine its optimal format and location.