Part 1
Self-management
Chapter
1
Time management
Introduction ...................................................................................................................4
Tempus Fugit.........................................................................................................4
Basic approach to time management ........................................................4
Developing a personal sense of time...................................................................6
Time audit ..............................................................................................................6
Analyse and improve your use of time......................................................9
Identifying long-term goals ....................................................................................9
Making medium-term plans..................................................................................11
Smarter objectives ...........................................................................................12
Planning the day........................................................................................................13
The Adair urgency/importance matrix.....................................................14
Tips on daily planning ...................................................................................15
Making the best use of your best time.............................................................16
Organising office work............................................................................................17
Dealing with interruptions ...........................................................................17
Dealing with paperwork ................................................................................17
Other elements to improve your
time management in the office .................................................................18
Managing meetings ........................................................................................19
Delegating effectively..............................................................................................21
Deciding what to delegate ...........................................................................22
Making use of committed time ...........................................................................24
Managing your health.............................................................................................24
How topped up are your batteries?..........................................................25
Stress .....................................................................................................................25
Summary and six-month follow-up test.........................................................28
Chapter
2
Setting and achieving goals and objectives
Introduction.................................................................................................................32
Personal goals and objectives ..............................................................................32
Professional/business goals and objectives....................................................35
Summary and six-month follow-up test.........................................................39
Chapter
3
Decision-making and problem-solving
Introduction.................................................................................................................42
Decision-making skills.............................................................................................42
The Manager as decision-maker .........................................................................44
Key elements of effective thinking and decision-making ........................46
Analysis.................................................................................................................46
Synthesis..............................................................................................................47
Other useful approaches ........................................................................................48
Imagination.......................................................................................................48
Conceptual thinking ......................................................................................49
Intuition..............................................................................................................50
Originality and Innovation..........................................................................50
The concept of value in decision-making .......................................................50
Decision-making and weighing up the options ...........................................52
Summary and six-month follow-up test.........................................................54
Chapter
4
Creativity and innovation
Introduction.................................................................................................................58
Creativity......................................................................................................................59
Innovation ....................................................................................................................62
Recruit/select creative people.....................................................................63
Encouragement of creativity in teams ....................................................64
Team training.....................................................................................................65
Communicating about innovation............................................................65
Overcoming obstacles to innovation .......................................................66
Organisation and Innovation ......................................................................66
The Generation of ideas.................................................................................71
Characteristics of innovators ......................................................................75
Summary and six-month follow-up test.........................................................76
Chapter
5
Part 1: Personal reminders and thoughts worth thinking
Introduction.................................................................................................................80
Time management ....................................................................................................80
Setting and achieving goals and objectives ...................................................94
Decision-making and problem-solving............................................................98
Creativity and innovation....................................................................................100
Part 2
Managing others
Chapter
6
Leadership and teambuilding
Leadership...................................................................................................................118
Qualities of leadership ..........................................................................................120
Functions of leadership........................................................................................123
Leadership characteristics..........................................................................127
Leadership skills.......................................................................................................129
Defining the task............................................................................................129
Planning.............................................................................................................131
Briefing...............................................................................................................132
Controlling........................................................................................................134
Evaluating.........................................................................................................135
Motivating ........................................................................................................138
Organising ........................................................................................................139
Setting an example .......................................................................................142
Developing leadership skills ...............................................................................143
Teambuilding ............................................................................................................144
Task ......................................................................................................................146
Team....................................................................................................................147
Individual ..........................................................................................................149
Summary and six-month follow-up test......................................................153
Chapter
7
Motivation and people management
Introduction ..............................................................................................................156
The 50:50 rule...........................................................................................................157
Needs and motivation...........................................................................................158
Maslow’s hierarchy of needs ....................................................................158
McGregor’s Theory X and Theory Y ........................................................159
Herzberg’s motivation – hygiene theory..............................................160
Managers/leaders and motivation...................................................................163
Getting the best from people ............................................................................165
Be motivated yourself..................................................................................165
Select people who are highly motivated .............................................166
Treat each person as an individual.........................................................167
Set realistic and challenging targets .....................................................168
Remember that progress motivates.......................................................170
Create a motivating environment...........................................................171
Provide fair rewards .....................................................................................172
Give recognition.............................................................................................173
Summary and six-month follow-up test......................................................174
Chapter
8
Communication and presentation
Introduction ..............................................................................................................178
Issues in communication.....................................................................................178
Listening .....................................................................................................................180
Reading skills ............................................................................................................182
Writing skills .............................................................................................................183
Speaking and presentation skills......................................................................186
Effective speaking..........................................................................................186
Presentation skills..........................................................................................187
One-to-one interviews .........................................................................................192
Managing meetings...............................................................................................193
Within your organisation ....................................................................................195
Summary and six-month follow-up test......................................................196
Chapter
9
Part 2: Personal reminders and thoughts worth thinking
Introduction ..............................................................................................................200
Leadership and teambuilding ............................................................................200
Motivation and people management .............................................................214
Communication and presentation...................................................................220