Part1 - Interview Preparation

Chapter1         -        Questioning Techniques

Chapter2         -        Communication and Listening Techniques

Chapter3         -        Non-Verbal Communication and Body Language

Chapter4         -        Interviews

Part2 - Interview Processes

Chapter5         -        Job Analysis, Design of Work and Exit Interviews

Chapter6         -        Recruitment and Selection

Chapter7         -        Performance Appraisal

Chapter8         -        Attendance and Absence Management

Chapter9         -        Discipline and Grievance Management

Chapter10       -       Accident Investigation

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