【2014新书】Handbook on Business Process Management 2

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收藏 2015-01-21

【2014新书】Handbook on Business Process Management 2: Strategic Alignment, Governance, People and Culture
Handbook on Business Process Management 2: Strategic Alignment, Governance, People and Culture

Book 图书名称：Handbook on Business Process Management 2: Strategic Alignment, Governance, People and Culture
Author 作者：  Jan vom Brocke, Michael Rosemann
Publisher 出版社：  Springer Berlin Heidelberg
Page 页数： 865
Publishing Date 出版时间： Aug 2014
Language 语言：English
Size 大小： 19  MB
Format 格式：pdf
ISBN:  978-3-642-45102-7, 978-3-642-45103-4

Business Process Management (BPM) has become one of the most widely used approaches for the design of modern organizational and information systems. The conscious treatment of business processes as significant corporate assets has facilitated substantial improvements in organizational performance but is also used to ensure the conformance of corporate activities. This Handbook presents in two volumes the contemporary body of knowledge as articulated by the world's leading BPM thought leaders. This second volume focuses on the managerial and organizational challenges of BPM such as strategic and cultural alignment, governance and the education of BPM stakeholders. As such, this book provides concepts and methodologies for the integration of BPM. Each chapter has been contributed by leading international experts. Selected case studies complement their views and lead to a summary of BPM expertise that is unique in its coverage of the most critical success factors of BPM.

The second edition of this handbook has been significantly revised and extended. Each chapter has been updated to reflect the most current developments. This includes in particular new technologies such as in-memory data and process management, social media and networks. A further focus of this revised and extended edition is on the actual deployment of the proposed theoretical concepts. This volume includes a number of entire new chapters from some of the world's leading experts in the domain of BPM.

"The practice of Business Process Management has progressed significantly since Michael Hammer and I wrote the Reengineering book. This "handbook" presents the most complete description of the competencies required for BPM and exhaustively describes what we have learned about process management in the last 20 years."

== Table of contents ==
Content:
Front Matter....Pages i-xvii
Front Matter....Pages 1-3
Strategic Alignment Maturity....Pages 5-43
Delivering Business Strategy Through Process Management....Pages 45-78
Management of Process Excellence....Pages 79-99
Value-Orientation in Business Process Management....Pages 101-132
Process Capital as Strategic Success Factor....Pages 133-152
Business Process Frameworks....Pages 153-175
A Framework for Classifying and Modeling Organizational Behavior....Pages 177-202
A Taxonomy of Business Process Management Approaches....Pages 203-225
Process Performance Measurement....Pages 227-241
Business Process Analytics....Pages 243-263
Managing Regulatory Compliance in Business Processes....Pages 265-288
Prioritizing Process Improvement: An Example from the Australian Financial Services Sector....Pages 289-307
Front Matter....Pages 309-310
The Governance of Business Processes....Pages 311-332
The Governance of Business Process Management....Pages 333-349
The Process of Business Process Management....Pages 351-380
The Service Portfolio of a BPM Center of Excellence....Pages 381-398
BPM Center of Excellence: The Case of a Brazilian Company....Pages 399-420
Business Process Standardization....Pages 421-441
Business Process Outsourcing: Learning from Cases of a Global Offshore Outsourcing Provider....Pages 443-470
Toward a Global Process Management System: The ThyssenKrupp Presta Case....Pages 471-483
Front Matter....Pages 309-310
Business Process Maturity in Public Administrations....Pages 485-512
Front Matter....Pages 513-515
Expertise in Business Process Management....Pages 517-546
Business Process Management Curriculum....Pages 547-572
Dealing with Human-Driven Processes....Pages 573-599
Subject-Oriented Business Process Management....Pages 601-621
Knowledge Engineering in Business Process Management....Pages 623-648
Culture in Business Process Management: How Cultural Values Determine BPM Success....Pages 649-663
Cultural Change in Process Management....Pages 665-692
How Organizational Culture Facilitates a Global BPM Project: The Case of Hilti....Pages 693-713
Creativity-Aware Business Process Management: What We Can Learn from Film and Visual Effects Production....Pages 715-739
An Organizational Approach to BPM: The Experience of an Australian Transport Provider....Pages 741-759
Business Process Management in International Humanitarian Aid....Pages 761-786
Back Matter....Pages 787-865

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