<P>[感谢] 求助一篇外文文献，希望大家帮帮忙，非常谢谢</P>
<P><BR>文献题目：A measure of service quality for retail stores: Scale development and validation</P>
<P>刊物名称：<A href="http://www.springerlink.com/content/120573/?p=0fa027bef94345d3a349f0ad308d8ddd&amp;pi=0">Journal of the Academy of Marketing Science</A>, 1996</P>
<P>作者：Pratibha&nbsp;A.&nbsp;Dabholkar, Dayle&nbsp;I.&nbsp;Thorpe and Joseph&nbsp;O.&nbsp;Rentz </P>
<P>链接<A href="http://www.springerlink.com/content/230784q16g50121x/"><FONT color=#000000>：</FONT>http://www.springerlink.com/content/230784q16g50121x/</A><BR></P>
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<P>十分感谢！</P>
<P align=right><FONT color=#000066>[此贴子已经被作者于2008-9-4 18:21:43编辑过]</FONT></P>