【作者(必填)】J. A. Kandampully

【文题(必填)】Service guarantee: An organization's blueprint for assisting the delivery of superior service
Service

【年份(必填)】1998

【全文链接或数据库名称(选填)】http://www.researchgate.net/publication/37626804_Service_guarantee_An_organization's_blueprint_for_assisting_the_delivery_of_superior_service