题目：Customer satisfaction: A meta-analysis of the empirical evidence
作者: Szymanski, DM; Henard, DH
期刊全称或缩写：the academy of marketing science  

 年份，卷（期）：Volume: 29   Issue: 1   WIN 2001

起止页码: 16-35   
电子链接：http://jam.sagepub.com/content/vol29/issue1/

congbaobao  金钱 +50  奖励 2008-10-15 11:02:04