【作者(必填)】
Emmanuella Plakoyiannaki (School of Economics, Department of Business Administration, Aristotle University of Thessaloniki, Thessaloniki, Greece)Michael Saren (Management Centre, University of Leicester, Leicester, UK)
【文题(必填)】
Time and the customer relationship management process: conceptual and methodological insights
【年份(必填)】2006
【全文链接或数据库名称(选填)】
http://www.emeraldinsight.com/doi/abs/10.1108/08858620610672588