【作者(必填)】Koopmann, J., Wang, M., Liu, Y., & Song, Y.

【文题(必填)】Customer mistreatment: A review of conceptualizations and a multilevel theoretical model

【年份(必填)】2015

【全文链接或数据库名称(选填)】http://www.emeraldinsight.com/series/roswb