【作者(必填)】Dennis Nickson, Chris Warhurst, Eli Dutton

【文题(必填)】The importance of attitude and appearance in the service encounter in retail and hospitality

【年份(必填)】2005

【全文链接或数据库名称(选填)】Managing Service Quality: An International Journal, Vol. 15 Iss: 2, pp.195 - 208

http://www.emeraldinsight.com/doi/abs/10.1108/09604520510585370