Chp 7
_______________ is defined as the use of the Internet and other networks and information technologies to support electronic commerce, enterprise communication and collaboration, and Web-enabled business processes, both within a networked enterprise and with customers and business partners.
A. Electronic business
B. Enterprise collaboration
C. Cross-functional system management D. Supply chain management
A
猹悛
_______________ systems cross the boundaries of traditional business functions in order to reengineer and improve vital business processes all across the enterprise.
A. Electronic business
B. Enterprise collaboration
C. Cross-functional enterprise
D. Supply chain management
C
猹悛
Networked enterprises view _______________ systems as a strategic way to use IT to decentralize information resources.
A. electronic business
B. enterprise collaboration
C. cross-functional enterprise
D. supply chain management
C
猹悛
Moving from mainframe-based legacy systems to integrated, cross-functional client/server applications typically involves installing _______________ software.
A. enterprise resource planning
B. supply chain management
C. customer relationship management
D. all of the choices are correct.
D
猹悛
Instead of focusing on the information processing requirements of business functions, enterprise software focuses on supporting integrated clusters of _______________ involved in the operations of a business.
A. application software
B. business processes
C. customer relationships
D. all of the choices are correct.
B
猹悛
A(n) _______________ architecture illustrates the inter-relationships of the major cross-functional enterprise applications that many companies have, or are installing, today.
A. enterprise application
B. enterprise operation
C. cross-functional
D. none of the choices are correct.
A
猹悛
Which of the following applications focuses on the efficiency of a firm's internal production, distribution, and financial processes?
A. Customer relationship management
B. Enterprise resource planning
C. Knowledge management
D. Supply chain management
B
猹悛
Which of the following applications focuses on acquiring and retaining profitable customers via marketing, sales, and service processes?
A. Customer relationship management
B. Enterprise resource planning
C. Knowledge management
D. Supply chain management
A
猹悛
Which of the following applications focuses on developing the most efficient and effective sourcing and procurement processes?
A. Customer relationship management
B. Enterprise resource planning
C. Knowledge management
D. Supply chain management
D
猹悛
Which of the following applications focuses on tools that support group collaboration and decision support?
A. Customer relationship management
B. Enterprise resource planning
C. Knowledge management
D. Supply chain management
C
猹悛
As described in the text, partner relationship management focuses on:
A. Developing the most efficient and effective sourcing and procurement processes
B. Acquiring and retaining profitable customers via delivery of timely products
C. Acquiring and retaining partners who can enhance the selling and distribution of a firm's products and services
D. Providing a firm's employees with tools that support group collaboration and decision support
C
猹悛
According to the Ogilvy and Mather case, important elements in a global outlook include all the following except:
A. Culture
B. Language
C. Dietary differences
D. Available bandwidth
C
猹悛
Enterprise application integration (EAI) software enables users to model the business processes and interactions that should occur between:
A. International divisions
B. Suppliers and customers
C. End users
D. Business applications
D
猹悛
Enterprise application integration (EAI) software provides _______________ that performs data conversion and subordination, and application communication and messaging services.
A. middleware
B. a legacy system
C. the telecommunication protocol
D. a business application
A
猹悛
Distribution and manufacturing are _______________.
A. middleware
B. legacy systems
C. back office systems
D. front office systems
C
猹悛
_______________ software can integrate the front-office and back office systems applications of a business so they work together in a seamless, integrated way.
A. Customer relationship management (CRM)
B. Knowledge management (KM)
C. Enterprise application integration (EAI) D. Supply chain management (SCM)
C
猹悛
Customer service and sales order entry are _______________.
A. middleware
B. legacy systems
C. back office systems
D. front office systems
D
猹悛
_______________ are events that occur as part of doing business, such as sales, purchases, deposits, withdrawals, refunds, and payments.
A. Items B. Transactions
C. Occurrences D. Processes
B
猹悛
A transaction is _______________.
A. any exchange of goods
B. any business event that must be captured and recorded
C. an event requiring an exchange of money D. any business process where an exchange of resources occurs
B
猹悛
Transaction processing systems play a vital role in supporting the _______________ of an e-business enterprise.
A. customer service
B. product distribution
C. operations
D. systems architecture
C
猹悛
Transaction processing systems are _______________ information systems that process data resulting from the occurrence of business transactions.
A. customer relationship management (CRM)
B. knowledge management (KM)
C. operational accounting
D. cross-functional
D
猹悛
Online transaction processing is considered a _______________ system because it captures and processes transactions immediately.
A. customer service B. post-event
C. batch processing D. real time
D
猹悛
The first step of the transaction processing cycle is _______________.
A. inquiry processing
B. document generation
C. transaction processing
D. data entry
D
猹悛
_______________ update the corporate databases of an organization to reflect changes resulting from day-to-day business transactions.
A. Online transaction processing (OLTP) systems
B. Enterprise application integration systems
C. Accounting processing systems
D. Transaction processing systems
D
猹悛
Transaction processing systems process data in two basic ways: _______________ and _______________.
A. Online processing, offline processing
B. Online/real-time processing, batch processing
C. Distributed processing, centralized processing
D. Replicated processing, distributed processing
B
猹悛
_______________ systems are cross-functional information systems that enhance communication and coordination among the members of business teams and workgroups.
A. Enterprise coordination
B. Enterprise integration
C. Enterprise collaboration
D. Transaction processing
C
猹悛
The capabilities and potential of _______________ are driving the demand for better enterprise collaboration tools in business.
A. the Internet
B. intranets
C. extranets
D. All of the choices are correct.
D
猹悛
Electronic mail, voice mail, faxing, Web publishing, bulletin board systems, and paging are considered _______________ tools.
A. electronic communication
B. collaborative work management
C. electronic conferencing
D. All of the choices are correct.
A
猹悛
Which of the following is considered a collaborative work management tool?
A. Calendaring and scheduling
B. Instant messaging
C. Voice conferencing
D. Paging
A
猹悛
Training in a virtual world is effective, but obstacles include both _______________.
A. technology and culture
B. hardware and software
C. front office and back office
D. suppliers and customers
A
猹悛
Training in a virtual world can both _______________.
A. increase costs and increase efficiency
B. lower costs and lower efficiency
C. increase costs and lower efficiency
D. lower costs and increase efficiency
C
猹悛
_______________ tools help people accomplish or manage group work activities.
A. Calendaring and scheduling
B. Task and project management
C. Collaborative work management
D. Knowledge management
C
猹悛
Collaborative work management tools include all of the following except:
A. Calendaring and scheduling tools
B. Task and project management
C. Faxing, paging, and bulletin board systems
D. Knowledge management
C
猹悛
A(n) _______________ business system is a type of information system that supports the business functions of accounting, finance, marketing, operations management, and human resource management.
A. functional B. inter-enterprise
C. collaboration D. enterprise resource
A
猹悛
Marketing information systems can help marketing managers with:
A. Customer relationship management
B. Product planning and pricing
C. Targeted marketing strategies
D. All of the choices are correct.
D
猹悛
Which of the following is considered a human resource business function?
A. Compensation analysis
B. Payroll
C. Customer relationship management
D. Sales force automation
A
猹悛
Which of the following is considered a production/operations business function?
A. Personnel requirements forecasting
B. Process control
C. Investment management
D. Sales force automation
B
猹悛
Which of the following is supported by the marketing business function?
A. Compensation analysis
B. Process control
C. Credit management
D. Sales force automation
D
猹悛
All of the following are supported by the accounting business function except:
A. General ledger B. Inventory control
C. Capital budgeting D. Payroll
C
猹悛
Providing website visitors with chat rooms, Web forms and questionnaires, and e-mail correspondence opportunities enables companies to use _______________ to encourage customers to become involved in product development, delivery, and service issues.
A. order processing
B. interactive marketing
C. sales force automation
D. None of the choices are correct.
B
猹悛
Targeted marketing includes all of the following components except:
A. Online behavior
B. Content
C. Credit
D. Demographics/psychographics
C
猹悛
Advertising and promotion efforts can be tailored to each visit to a site by an individual. This strategy is based on a variety of tracking techniques, such as Web "__________" files recorded on the visitor's disk drive from previous visits.
A. Virus B. Donut
C. Cookie D. Compressed
C
猹悛
Many companies view sales force automation as a way to gain _______________ in sales productivity and marketing responsiveness.
A. customer loyalty
B. strategic advantage
C. higher profits
D. demographic/psychographic customer statistics
B
猹悛
_______________ information systems support the production/operations function that includes all activities concerned with the planning and control of the processes producing goods and services.
A. Finance B. Management
C. Marketing D. Manufacturing
D
猹悛
Computer integrated manufacturing is an overall concept that stresses using computer-based systems in manufacturing to do all the following, except:
A. Simplify production processes
B. Automate production processes
C. Integrate all production and support processes
D. Integrate collaboration and communication throughout the organization
D
猹悛
The overall goal of computer-integrated manufacturing is to _______________ the production and support processes.
A. simplify B. automate
C. segregate D. integrate
D
猹悛
The overall goal of computer-integrated manufacturing is to integrate the _______________ and _______________ processes.
A. shipping, handling
B. sales, delivery
C. production, support
D. receiving, payment
C
猹悛
Computer-integrated manufacturing systems support all of the following concepts except:
A. Flexible manufacturing systems
B. Inquiry processing
C. Agile manufacturing
D. Total quality management
B
猹悛
When a manufacturer automates production of a product by installing computer systems to monitor processes and robots to do some of the assembly tasks, it is an example of ____________________.
A. computer integrated manufacturing
B. computer-aided manufacturing
C. process control
D. task control
A
猹悛
Accounting systems are among the ____________________, yet _______________ information systems in business.
A. newest, least used
B. newest, most widely used
C. oldest, least used
D. oldest, most widely used
D
猹悛
According to the text, _______________ emphasize legal and historical record-keeping and the production of accurate financial statements.
A. operational accounting systems
B. management accounting systems
C. cross-functional accounting systems
D. financial accounting systems
A
猹悛
Which of the six essential accounting business systems mentioned in the text reflects changes in inventory and provides shipping and reorder information?
A. Accounts payable
B. Accounts receivable
C. Inventory control
D. Order processing
C
猹悛
Which of the six essential accounting business systems mentioned in the text records purchases from, amounts owed to, and payments to suppliers?
A. Accounts payable
B. Accounts receivable
C. Inventory control
D. Order processing
A
猹悛
Computer-based _______________ systems support business managers and professionals in decisions concerning the financing of a business, and the allocation and control of financial resources within a business.
A. accounting information
B. financial management
C. marketing information
D. management information
B

dingyiding

楼主看看第一章的题是不是一样如果是的话压缩文件里还有第3、5、9章。暂时只能找到这么多了希望有帮助

谢谢！继续求：P

继续继续，求大虾帮忙