1、

A Comparison Based on Literature Review: Servitization and Some Correlative Concepts

Author(s): LIU Ji-guo
Journal: JOURNAL OF HUBEI UNIVERSITY OF ECONOMICS, Year 2006, Iussue 4, Page 69-73

 

2、

Servitization in manufacturing companies: a conceptualization, critical Review, and research agenda

Guangjie, R. and Gregory, M.J. (2007) Servitization in manufacturing companies: a conceptualization, critical Review, and research agenda In: Frontiers in Service Conference 2007, 4-7 October 2007, San Francisco, CA, US

3、

A framework for analyzing customer service orientations in manufacturing
DE Bowen, C Siehl, B Schneider - Academy of Management Review, 1989 - orton.catie.ac.cr

 

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