THOMAS M.RYAN and CHAD A.JACOBS，John Wiley&Sons,Inc. 2005

PART ONE Capital Markets and Their Players:A Brief Primer 1
  CHAPTER 1 The Capital Markets and IR 3
  CHAPTER 2 The Sell-Side Disclosed:Who They Are and What They Do 13
  CHAPTER 3 The Buy-Side:Institutional and Retail Investors 21
  CHAPTER 4 Employees,Suppliers,Customers 25
  CHAPTER 5 The Media 29
PART TWO Post-Bubble Communications:Events in the Markets and the New World of IR 33CHAPTER 6
  CHAPTER 7 Of Rules and Regulations 39
  CHAPTER 8 Post-Bubble Reality 45
  CHAPTER 9 Of Reason,Renewal,and Honesty 51
PART THREE Investor Relations—The Fundamentals:Traditional IR and the Need for Change 59
  CHAPTER 10 Traditional IR:What It Is,and Why It’s Not Enough 61
  CHAPTER 11 Staffing and Sourcing the New IR 73
  CHAPTER 12 Grasping the IR Evolution 79
PART FOUR Investor Relations—Maximizing Equity Value
  CHAPTER 13 Positioning IR to Succeed 87
PART FIVE Definition 99
  CHAPTER 14 The IR Audit 101
  CHAPTER 15 Excavating Value Post-Audit 113
PART SIX Delivery 121
  CHAPTER 16 To Guide or Not to Guide:That Is the Question 123
  CHAPTER 17 Targeting the Audience 137
  CHAPTER 18 Integrating with PR 147
  CHAPTER 19 Infrastructure/Disclosure Check 157
  CHAPTER 20 Delivering the Goods 161
PART SEVEN Dialogue 191
  CHAPTER 21 From Delivery to Dialogue 193
  CHAPTER 22 Maintaining and Building Relationships 197
  CHAPTER 23 Meeting The Street 205
  CHAPTER 24 Event Management 213
  CHAPTER 25 The Banker Mentality 233
CONCLUSION A Call for Change 245
APPENDIX A Two Press Releases 249
APPENDIX B The Conference Call Script 255
APPENDIX C Velocity Inc.2004 Investor Relations Plan 261
INDEX 267
286页