Total Quality Management and Six Sigma

Edited by Tauseef Aized, ISBN 978-953-51-0688-3, 306 pages, Publisher: InTech, Chapters published August 01, 2012 under CC BY 3.0 license
DOI: 10.5772/2559
Edited Volume

In order to survive in a modern and competitive environment, organizations need to carefully organize their activities regarding quality management. TQM and six sigma are the approaches that have been successful in solving intricate quality problems in products and services. This volume can help those who are interested in the quality management field to understand core ideas along with contemporary efforts done in the field and authored as case studies in this volume. This volume may be useful to students, academics and practitioners across diversified disciplines.

• BOOK CONTENTS
• BOOK EDITOR
• MOST DOWNLOADED CHAPTERS
• HOW TO LINK
  

• Chapter 1  Artificial Intelligence Tools and Case Base Reasoning Approach for Improvement Business Process Performanceby Aleksandar Vujovic, Zdravko Krivokapic and Jelena Jovanovic
• Chapter 2  Improving 'Improvement' by Refocusing Learning: Experiences from an -Initially- Unsuccessful Six Sigma Project in Healthcareby Svante Lifvergren and Bo Bergman
• Chapter 3  Project Costs and Risks Estimation Regarding Quality Management System Implementationby Adela-Eliza Dumitrascu and Anisor Nedelcu
• Chapter 4  What Quality Management Allied to Information Can Do for Occupational Safety and Healthby Erika Alves dos Santos
• Chapter 5  Reducing Mirror Slippage of Nightstand with Plackett-Burman DOE and ANN Techniquesby Mithat Zeydan and Gülhan Toğa
• Chapter 6  Redesigning the Service Process for Total Quality in Government Hospitals: Evidence from Kwara Stateby Johnson Olabode Adeoti
• Chapter 7  Some Applicable Methods to Analyze and Optimize System Processes in Quality Managementby Andrey Kostogryzov, George Nistratov and Andrey Nistratov
• Chapter 8  Competence Education and Training for Qualityby Vidoje Moracanin
• Chapter 9  The Integration of TQM and Six-Sigmaby Ching-Chow Yang
• Chapter 10  Qualitative and Quantitative Analysis of Six Sigma in Service Organizationsby Ayon Chakraborty and Kay Chuan Tan
• Chapter 11  Lean Six Sigma - Making It 'Business as Usual'"by Graham Cartwright and John Oakland