Contents
Preface ix
Acknowledgments xiii
Introduction 1
Chapter 1
The Incredible Payback 7
Chapter 2
Ten Common Mistakes 49
Chapter 3
How to Build a Fair Advantage and Capture
The Incredible Payback 70
Chapter 4
Working with Suppliers 110
Chapter 5
Developing Incredible Payback People,
Organizations, and Systems 147
Chapter 6
Metrics for The Incredible Payback 209
Chapter 7
Incredible Payback Conclusions 235
An Epilogue from Dave Nelson 251
Index 257
About the Authors 267