作者：Terblanche, N S. and C. Boshoff.

标题：Measuring Customer Satisfaction with Some of the Controllable Elements of the Total Retail Experiences: An Exploratory Study.

期刊：South African Journal of Business Management, 2001

  哪位热心人能给与帮助 在下感激不尽！

  谢谢！ 

[此贴子已经被作者于2009-3-11 14:24:06编辑过]