【作者(必填)】
Lloyd C. Harris, Kate Daunt,
【文题(必填)】
"Managing customer misbehavior: challenges and strategies"
【年份(必填)】
Journal of Services Marketing, (2013) , Vol. 27 Iss: 4, pp.281 - 293
【全文链接或数据库名称(选填)】http://xueshu.baidu.com/s?wd=paperuri%3A%28bfd0bbd216cbb2c92e0c4ee42bc4e8ec%29&filter=sc_long_sign&tn=SE_xueshusource_2kduw22v&sc_vurl=http%3A%2F%2Fwww.emeraldinsight.com%2Fjournals.htm%3Farticleid%3D17092329&ie=utf-8&sc_us=15387521409594877257