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本附件包括：

• American Girl and the Brand Gestalt.pdf
• Are Product Returns a Necessary.pdf
• Brand Experience.pdf
• Brand Portfolio Strategy and Firm Performance.pdf
• Competing Loyalty Programs.pdf
• Continuous Supplier Performance Improvement.pdf
• Cross-Category Effects of Aisle and Display Placements.pdf
• Demarketing, Minorities, and national attachment.pdf
• Distribution Network Redesign for Marketing Competitiveness.pdf
• Does Customer Demotion Jeopardize Loyalty.pdf
• Inertial Disruption.pdf
• Internet Auction Features as Quality Signals.pdf