Statistical Methods for Quality Assurance: Basics, Measurement, Control, Capability, and Improvement,

Second Edition

Concise presentation
Emphasis on measurement issues critical to quality assurance
Coverage that gives insight to correct implementation of quality improvement methods
Online access to robust supporting materials, including R code for examples in the text and two sets of slides: one full set for lecture presentation and another with audio from a long-running and highly successful junior-level university course.