Designing and Managing Industrial Product-Service Systems

Authors: Petri Helo, Angappa Gunasekaran, Anna Rymaszewska



Highlights how the service supply chain has become an integral part of supply chain design

Strives to improve the implementation of knowledge-based industrial services supply chain management

Argues that service products and methods of delivering the service should gradually shift toward long term operational expenses of asset utilization

This book is dedicated to the issues and complexities of industrial services supply chain management. It analyzes how the transition from products to services can be managed, and how supply chains can be adjusted to reflect this new status quo. The book begins with chapters examining product-service systems structures and servitization – the services infusion process. Next, it presents industrial services as marketing and operations strategy. The focus shifts to service delivery, and this chapter discusses how the actual operations take place. This is followed by an examination of the role of technology and how connected assets are utilized by product vendors in value-creation. The book analyzes the transition from ownership to subscriptions in the pricing decisions chapter. Then the value chain effects chapter offers an overview of the mechanisms through which industrial companies are shortening the distance to end-users and aim for a better position in the value chain. Finally the conclusion addresses theoretical and empirical implications in the industrial services supply chain management.

Table of contents

Front Matter

Introduction

Servitization: Service Infusion in Manufacturing

Integrated Product-Service Systems

Strategic Improvements Through Industrial Services

Improving Marketing and Operations Strategy Through Industrial Services

Service Delivery

Managing Service Delivery

Role of Technology in Servitization

Pricing Decisions: From Ownership to Subscription

Value Chain Effects

Conclusions

Back Matter