Service Supply Chain Systems: A Systems Engineering Approach

Tsan-Ming Choi



Supply chain management is a well-developed area. The traditional supply chains are dynamic systems which include the forward and reverse flows of physical products and the related information and fund. However, a service supply chain is different because the real "product" may take the form of a "service" which implies that many traditionally crucial decisions in supply chain management such as product shipping problems are no longer important. Here, a service supply chain is defined as a supply network that transfers resources into services or servitised products, with or without physical products, to satisfy customer needs. As a result, managing a service supply chain system requires innovative strategies with new models. Currently, there is an absence of a comprehensive reference source that provides the state-of-the-art findings on this important topic. It will thus be significant to develop a well-balanced edited volume that includes both theoretical results (from different perspectives) and application cases/studies on service supply chain systems.

This book is a pioneering text on service supply chain systems. It features papers which adopt the systems engineering approach in conducting service supply chain analysis. It includes both theoretical results (from different perspectives) and application cases/studies on service supply chain systems. It will be a good reference book for industrialists and academics who are interested in the service industry, service operations, service management, and service sciences.

Features

• This book features papers which adopts the systems engineering approach in conducting service supply chain analysis.
• This book includes both theoretical and applications-oriented research.
• This book reports findings which appear in the interface between business and engineering.
• This book is timely and it follows the recently development in the field. For example, top journals such as Service Science (INFORMS) and IEEE Transactions on Services Computing just announced the dual special issue on "In Search of a New Alignment in Service Research.".
• Supply chain management is a well-established area but service supply chain management is an emerging yet under-explored topic.
• This book is a pioneering text in service supply chain management.

Table of Contents

Part I: Introduction
1 Service supply chain management - A systems engineering approach

Part II: Theoretical advances
2 Dynamic coordination of service supply chains
3 Signs in service supply
4 Challenges to management accounting in the new paradigm of service
5 Managing service supply chains in the big data era: A system of systems perspective

Part III: Industrial applications and cases
6 Evaluation of discrete event simulation software to design and assess service delivery processes
7 The impact of power structure on service supply chain management
8 Resilience and complexity in a maritime service supply chain's everyday operation
9 Fast fashion retail operations services: An empirical study from consumer perspectives

Subject index