没权下载，还是要拜托各位，谢过啦。

The Role of Severity in Consumer Attributions of Blame: Defensive Attributions in Product-Harm Crises in Mexico.


Authors: Laufer, Daniel1Gillespie, Kate2McBride, Brad3
Gonzalez, Silvia4


Source: Journal of International Consumer Marketing; 2005, Vol. 17 Issue 2/3, p33-50, 18p