TABLE OF CONTENTS
Part A: Overview
I. CONSUMER PROFILE
II. RETAILING AND ADVERTISING
III. ACCESS, CHOICE AND SWITCHING
IV. CONSUMPTION
V. PRICES AND INDIRECT TAXES
VI. CONSUMER SATISFACTION AND COMPLAINTS
VII. QUALITY AND SAFETY
VIII. EXTERNALITIES
IX. CONSUMER REPRESENTATION AND PROTECTION
Part B: Consumer markets
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Part C: Methodology
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