题名：Personality, motives, and conflict strategies in everydayservice encounters
杂志：International Journal of ConflictManagement. Vol 19(2), 2008, pp. 112-131
作者：Macintosh,Gerrard; Stevens,Charles

数据库		PsycINFO
题名		Personality, motives, and conflict strategies in everyday service encounters.
作者		Macintosh, Gerrard1;Stevens, Charles1
单位		(1)College of Business, North Dakota State University, Fargo, ND, US
来源		International Journal of Conflict Management. Vol 19(2), 2008, pp. 112-131
国际标准刊号		1044-4068