Contents

Cover
Acclaim for Stuart Diamond and His Negotiation Classes
Title Page
Copyright
Dedication

Preface
  1. Thinking Differently
  2. People Are (Almost) Everything
  3. Perception and Communication
  4. Hard Bargainers and Standards
  5. Trading Items of Unequal Value
  6. Emotion
  7. Putting It All Together: The Problem-Solving Model
  8. Dealing with Cultural Differences
  9. Getting More at Work
10. Getting More in the Marketplace
11. Relationships
12. Kids and Parents
13. Travel
14. Getting More Around Town
15. Public Issues
16. How to Do It
Acknowledgments
About the Author