1
【题目】Measuring customer satisfaction with internet banking: an exploratory study
【作 者】Hwang,Hsin-Ginn;Chen,Rai-Fu;Lee,Jia-Min
【刊 名】International Journal of Electronic Finance
【出版日期】2006
【卷 号】Vol.1
【期 号】No.3
【页 码】321-335
2
【题目】Importance-performance analysis of UK and US bank customer perceptions of service delivery technologies
【作 者】Mathew Joseph;David Allbright;George Stone;Yasmin Sekhon;Julie Tinson
【刊 名】International Journal of Financial Services Management
【出版日期】2005
【卷 号】Vol.1
【期 号】NO.1
【页 码】66-88