篇号：1
作者： W. and Van den Poel, D.
文题： Customer base analysis:Partial defection of behaviorally- loyal clients in a non- contractual fmcg retail setting
杂志全名：European Journal of Operational Research
年份，卷（期）: 2005，164 (1), pp.252- 268
全文链接：  http://econpapers.repec.org/paper/rugrugwps/03_2F178.htm