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International Tourism Services Company Manages Entire IT Infrastructure from One Office with NTRadmin by NTRglobal ; Doing More: With Automation of NTRadmin Bots, Transhotel Reduced IT Complexity and Costs by 90 percent While significantly Enhancing Productivity and Security
832 words
1 October 2008
10:00 AM
Business Wire
BWR
English
(c) 2008 Business Wire. All Rights Reserved.

DALLAS & BARCELONA, Spain - (BUSINESS WIRE) - With offices spread across 22 countries and more than 1,300 employees, Transhotel Group needed a way to streamline IT management and administration. It found that and more with NTRglobal, an international provider of enterprise-grade, on-demand IT management solutions.

Employing NTRglobal’s NTRadmin IT administration and management tool, Transhotel significantly enhanced productivity for the IT team. By deploying unique NTRadmin “Bots” – customizable IT robots easily programmed to automatically handle tasks inside or outside the LAN, such as patch management, software upgrades and security checks – Transhotel has significantly enhanced the security, performance and uptime of its global IT system.

“For a company as widely disbursed and growth-oriented as us, IT management can quickly turn into a nightmare – way too much complexity and excessive costs,” said Jose Antonio Dominguez, Support Manager, Transhotel. “We were able to avoid that with NTRglobal. With the Bots, which are easy to program for our purposes, we have automated a lot of our formerly manual tasks. That means we’re saving time and money and doing more with less.”

Thanks to NTRadmin, Transhotel enjoys the following benefits:

- A 90 percent decrease in costs related to downtime and travel by IT personnel

- Decreased time spent on IT maintenance and management

- Increased productivity: More machines and servers are managed more effectively with fewer staffers

- More incidents resolve in a single management session

- Better security, with a decrease in vulnerabilities

Recently released in North America, NTRadmin software-as-a-service (SaaS) helps IT system administrators control, monitor and secure hardware and software assets regardless of geographical location, enhancing productivity, security and cost savings.

“We had already been using NTRglobal’s end-to-end technical support solution, NTRsupport, for troubleshooting and training, so we knew NTRglobal as a company whose products are enterprise grade, secure and reliable,” said Dominguez. “When it came time to automate IT management and administration we knew we could depend on NTRadmin. We cannot afford for our systems to go down, and NTRglobal helps us deliver on our service commitments.”

NTRadmin Bots–It’s all about the Automation

Unlike competing products, NTRadmin utilizes Bots, fully customizable virtual robots that automate critical IT administration jobs across workstations, laptops, and servers. Bots can be borrowed from the NTRglobal Bots library or easily custom-programmed to execute tasks automatically inside or outside the LAN, whether they are online, offline, or only accessible after-hours. Additionally, they can inventory all company assets, check hardware and software status and perform upgrades, patches, and file distributions without end-user coordination or disruption. Bots can also be programmed to power-down idle, unattended machines to reduce energy consumption.

Increased Security and IT Capacity

“NTRadmin streamlines IT processes, enabling organizations from enterprises to SMBs to take command and control of devices on the network and even beyond the WAN,” said Lluís Font, CEO, NTRglobal. “It’s all about having a secure and simple way to manage what was becoming unmanageable for many organizations.”

NTRadmin enhances security by allowing IT system administrators to manage and monitor security settings across the WAN by deploying automated Bots to perform regular hotfix and virus updates. Delivering more than 10 million sessions annually to companies in government, healthcare and financial services among many other security-sensitive sectors, data is protected through secure storage and encrypted transmissions. NTRadmin prevents unauthorized users from accessing computers, without the need to open special ports or change network or firewall configurations.

About Grupo Transhotel

Offering online reservation services to travel agents around the world, Grupto Transhotel is headquartered in Madrid, Spain, and serves about 100,000 customer agencies through its 25 global offices.

About NTRglobal

More than 14,000 companies of all sizes in more than 60 countries rely on NTRglobal to deliver enterprise-grade security and reliability for on demand remote support with NTRsupport™ for their PCs, servers and Windows Mobile devices and remote administration with NTRadmin™ to manage and automate their IT tasks. NTRglobal secure Software-as-a-Service (SaaS) combines award-winning functionality, proven integration, including Salesforce and other major CRM systems, point-and-click administration and scalability, global capabilities, customization and robust reporting for 360 degree visibility and compliance management. Offering a superior customer experience with dedicated regional and global support, NTRglobal applications are offered in 15 languages, including those with double-byte characters. All NTRglobal applications are hosted from 11 data centers around the world. NTRglobal operates these secure, global data centers with fail-over capabilities to ensure robust performance and reliability.

For more information about NTRglobal, visit www.ntrglobal.com.

NTRglobal: Heidi Wieland, 805-687-4677 NTRglobal Director of Analyst and Public Relations hwieland@ntrglobal.com or Media: Ricochet Public Relations Melissa Baratta, 212-679-3300 x118 Account Supervisor, Technology mbaratta@ricochetpr.com

Document BWR0000020081001e4a1005kf