AI can increase operational efficiency and effectiveness, free employees of repetitive tasks, uncover new data insights, and enhance service delivery to customers. While they take advantage of these benefits, federal agencies must also manage real and perceived risks associated with AI to build trust in these technologies.

Federal, state and local governments are embracing AI. Federal agencies use it to identify insider threats, support military deployment planning and scheduling, and answer routine immigration questions. Agencies are considering additional uses that range from checking compliance with tax laws and regulations to assessing the accessibility of government products and websites.

This white paper draws on lessons from companies and countries around the world that use AI. These organizations have identified and are addressing AI issues that include bias, security, transparency and job impact, and their insights can be instructive for federal agencies.

基于全球各国各公司在AI实践中的经验教训，Partnership For Public Service和IBM Center for The Business of Government发布了AI白皮书《More Than Meets AI Part II》，该白皮书是《More Than Meets AI: Assessing the Impact of Artificial Intelligence on the Work of Government》的后续，描述了这些机构在AI实践时遇到的偏见、安全、透明度、工作影响等问题。