Contents

1 The first step: approving the credit

2 The second step: billing

3 The third step: collecting the money

4 Accounts receivable issues

5 Handling deduction issues

6 Interacting with sales and marketing

7 Customer relations and customer visits

8 Letters of credit and other security interests

9 Legal considerations surrounding credit

10 Bankruptcy

11 Technology in the credit and collections department

12 Professionalism and the future of the credit profession

Index